Shipping Policy

Last Updated: October 9, 2026

At Cranston Bikes, we aim to deliver our folding bikes and cycling accessories safely and efficiently to customers worldwide. As our products may be shipped from different warehouses using different transportation methods, shipping availability, delivery times, and costs vary depending on the destination and product availability.

Please review this policy before placing your order.

1. Shipping Destinations

Cranston Bikes serves customers worldwide, subject to shipping availability in the destination country or region.

Shipping availability depends on the product, destination, transportation method, and applicable shipping restrictions.

If your country or region is not listed in this policy, please contact us before placing an order to confirm whether shipping is available and obtain a shipping quotation.

2. Order Processing and Dispatch

Orders are processed after payment has been confirmed.

The dispatch location and shipping method depend on product availability and destination. Orders may be shipped from our European warehouse or from China.

For all sea freight shipments, the estimated delivery period begins on the actual vessel departure date, not on the date the order is placed or payment is confirmed. Order processing, preparation, and waiting time before vessel departure are not included in the stated sea freight delivery estimates.

For shipments to Russia, the estimated delivery period begins when the truck departs.

For express courier shipments from China, the estimated delivery period begins when the carrier receives the shipment.

3. Estimated Delivery Times

The following delivery times are estimates under normal shipping conditions. Actual delivery times may vary depending on the destination, transportation schedules, customs clearance, weather conditions, and other circumstances.

Canada — Sea Freight

Estimated delivery: Approximately 35–45 days after vessel departure.

United States — Sea Freight

Estimated delivery: Approximately 30–40 days after vessel departure.

European Union

Products in stock in our European warehouse: Approximately 7–12 business days after dispatch.

Products not in stock in our European warehouse: Approximately 45–55 days after vessel departure.

Products unavailable in our European warehouse may need to be shipped from China.

Australia — Sea Freight

Estimated delivery: Approximately 35–55 days after vessel departure.

Russia — Truck Delivery

Estimated delivery: Approximately 30 days after truck departure under normal shipping conditions.

Our standard shipping quotation for Russia is based on delivery to a designated pickup point.

Home delivery may be available at an additional cost. Availability and pricing for home delivery will be confirmed separately before the order is finalized.

Express Courier Shipping from China

For eligible bicycles and accessories shipped by express courier from China, delivery generally takes approximately 7–12 business days after the carrier receives the shipment.

Express courier availability depends on the product, destination, and applicable transportation restrictions.

Other Countries and Regions

Shipping availability and estimated delivery times vary by destination and transportation method.

Please contact us before placing an order to confirm whether delivery is available and obtain an estimated delivery time and shipping quotation.

Important Delivery Information

• All delivery times are estimates under normal shipping conditions and are not guaranteed.

• All sea freight delivery estimates are calculated from the actual vessel departure date.

• Delivery estimates for European warehouse stock begin after dispatch.

• Delivery estimates for shipments to Russia begin when the truck departs.

• Express courier delivery estimates begin when the carrier receives the shipment.

• The stated delivery estimates do not include order processing or preparation time before the applicable shipping start date.

• Customs clearance, port congestion, transportation schedules, public holidays, weather conditions, and other unforeseen circumstances may cause delays.

4. Shipping Costs

Shipping costs depend on the product, destination, shipping method, and applicable delivery arrangements.

The applicable shipping cost will be displayed at checkout where available or confirmed by our customer service team before payment.

For destinations requiring a custom shipping quotation, please contact us before placing your order.

For shipments to Russia, the standard quotation is based on delivery to a designated pickup point. Home delivery, where available, requires a separate quotation and may incur additional charges.

Any applicable shipping charges will be communicated before the order is finalized.

5. Customs Duties and Taxes

Unless explicitly stated otherwise, express courier shipments of bicycles and accessories from China generally do not include import duties, VAT, or other destination-country taxes and charges.

For sea freight shipments, the applicable tax and duty arrangements will be confirmed with the customer before the order is finalized.

For shipments to Russia, the applicable tax and duty arrangements will also be confirmed according to the specific shipping method and quotation.

If duties and taxes are included in a particular shipping arrangement, we will explicitly inform the customer before confirming the order.

Customers are responsible for applicable import duties, taxes, customs clearance fees, or other charges that are not included in the confirmed shipping arrangement, subject to applicable law.

If you are unsure whether duties and taxes are included in your order, please contact us before completing your purchase.

6. Order Tracking

Tracking information will be provided when available after your order has been dispatched.

For express courier shipments, tracking updates may take some time to appear after the carrier receives the parcel.

For sea freight and truck shipments, tracking information and update frequency may differ from those of standard parcel deliveries.

If you have questions about your shipment status, please contact us with your order number and tracking number, if available.

7. Shipping Delays

All delivery times are estimates under normal shipping conditions and are not guaranteed.

Delays may occur due to customs inspections, port congestion, vessel or truck schedules, adverse weather, public holidays, carrier operations, or other circumstances beyond our reasonable control.

If your shipment is significantly delayed, please contact us with your order details. We will assist you in checking the shipment status with the relevant shipping provider.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

Additional charges may apply if a shipment needs to be redirected or resent because of incorrect information provided by the customer.

9. Damaged, Missing, or Undelivered Shipments

If your order arrives damaged, appears to be missing, or has not been delivered within the expected timeframe, please contact us promptly.

Please provide your order number, tracking number if available, and relevant photographs or delivery information to help us investigate the issue with the shipping carrier.

We will review the circumstances and work with the relevant shipping provider to determine the appropriate next steps.

Nothing in this policy excludes or limits any consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.

10. Contact Us

For questions about shipping availability, delivery times, shipping costs, customs duties, or order tracking, please contact us:

Cranston Bikes

Email: elvira@cranstonbike.com

Phone / WhatsApp: +86 186 7730 4013

Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8)